FREQUENTLY ASKED QUESTIONS (FAQ)

ACCESS AND SECURITY
 
How secure are your facilities?
We make it our top priority to ensure that your belongings are safe and secure, so you can have peace of mind when choosing Stop-N-Go Storage. We offer state-of-the-art security features including electronic gates that are accessible with a personalized code, individual unit alarms, video surveillance, and fully-fenced properties. Some of our facilities employ resident managers. We also offer top-of-the-line personal locks for purchase.  
*These features vary by facility, so please check with the property manager for details.
 
What time of day can I access the storage unit?
We understand that everyone has different schedules, and because of this, we offer 24/7, 365 day access at our facilities.  
*This varies by facility, so please call the property manager for details.
 
How do I access my storage unit?
Each tenant chooses his or her own personalized access code to get in and out of the facility. This code controls the gate as well as the alarm that is on each individual unit. There are keypads located next to the entrance and exit gates where you enter your code.  
*These features are available at all properties except Broad and York Storage.
 
What happens if I set off my alarm?
Since each tenant has his or her own personalized access code, it is virtually impossible to set off your alarm. The only way to set the alarm off on your unit is to tailgate another tenant through the gate without putting your code in. Since your code controls the gate and the alarm simultaneously, you will set off the alarm when you open your door. This may result in false alarm fees.
 
Does anybody else have access to my unit?
The only people who have access to your unit are you and anyone else you have authorized. The facility managers do not keep tenants' keys on file unless they are authorized to do so by the tenant. 
 
What if my gate code won't work or the gate won't open?
If there is an electrical malfunction with the gate or your access code isn't working, stop by the office and our facility manager will assist you.  If it is after business hours, you may call the emergency number located near the front door to the office. The gate will automatically restrict access to any tenant who is 6 days past due on his or her rent.  
 
Do I need my own lock?
You are required to purchase and use your own lock on the unit. All of our facilities carry a variety of top-of-the-line locks (type may vary by location).  
 
PAYMENT INFORMATION
 
Does my facility offer online bill payment?
We offer online payment for all of our facilities.Tenants can go to www.StorageOh.com to make payments, change contact info, and reserve units, among other things.
 
What method can I use to pay my monthly rent?
We make it extremely convenient to pay your monthly bill. We accept cash, checks, money orders and all major credit cards. Payments are taken at the office during business hours;  you can even call the office with a credit card payment.  All of our facilities have after-hours drop boxes where you may leave a check or money order. You may also send a check or money order through the mail. We offer online bill payment at our website, storageoh.com, as well as automatic bill payment. Some facilities have 24-hour kiosks that allow payments and rentals (please call your location's manager for details).
 
Will I receive a monthly invoice?
We are more than happy to send you an invoice each month detailing your rental charges.  All you have to do is provide us with your email address and we will send you a monthly invoice, free of charge.  We can also send an invoice through the mail (charges may apply).
 
What if I can't get the online payment feature to work?
If you have any issues using the online payment feature, then simply call the manager at your facility, and he or she will be more than happy to assist you.  This feature will be deactivated for all payments that are 30 days or more past due.
 
Do you offer automatic bill payment?
We do offer and encourage automatic bill payment at all of our facilities. This ensures that your payment is made on time each month, and decreases the likelihood that you will accrue late fees.  
 
Can I make partial payments?
We do not accept partial payments under any circumstances. These terms are thoroughly explained to each tenant at the time of rental. Please refer to lease for details, or contact the manager with any questions.
 
RENTING AND LEASING
 
How do I rent a storage unit?
There are a couple of ways you can rent a storage unit. The easiest would be to stop in the office during business hours, and our professional staff will assist you with finding the perfect unit at the right price.  You may also rent units 24/7 at our self-serve kiosks at certain locations.  You can also reserve online at storageoh.com, or by or emailing the office.

What are restrictions to your promotions? 
Promotions may not be available on all unit sizes.  Promotion is applicable to one month’s rent only.  Promotion is good for new customers only.  Promotions exclude all current customers.  Not available on transfers or additional spaces.  The promotion is only valid with presentation of the coupon upon rental.  Promotion excludes applicable administrative fees and sales tax.  Not valid with any other discount promotions. 
 
Do I have to sign a contract?
We require you to sign a contract when renting a storage unit. Our leases are month-to-month, so you are not required to rent for a certain amount of time.  
 
When is my rent due?
Your rent is either due on the 1st of each month, or on the anniversary date in which you rented the unit (this varies by facility, so please call the manager for details).
 
What if I can't pay my rent on my due date?
For your convenience, we provide a 5-day grace period at all of our facilities to allow you extra time to make your payment. However, there are late fees that apply and access is restricted if you let your grace period expire. These fees are non-negotiable, and we will not accept partial payments.
 
Do I have to give notice when vacating my unit?
We require a 10-day vacate notice before your next due date, if you do plan on vacating the unit. This notice must be in writing, so you can either stop by the office and sign a form, or email us (please include unit number and due date in the body).  You can even submit a form right from our website (under Support tab). It is very important that you give us this notice so we care prepare for your exit and reserve the unit for the next tenant. You must remove your lock once the unit is empty, so we will know that you have vacated the unit. If the lock is still on your unit after the written vacate date you will be responsible for another month's rent until the lock is removed from your unit.
 
Will I get a refund if I move out early?
We do not prorate or give any refunds on unused rent, since our leases are conducted on a month-to-month basis.
 
Will my belongings get sold at auction?
The only way your belongings will be sold at auction is if you are 30 days past due or later on your rent. At that time, we can set your unit up for a public sale. We will mail you a certified letter/First Class letter (see lease for your State Requirements) with a summary of your charges.  You will then be responsible for paying the entire balance by the close of business the day before the auction day.  Failure to do so will result in the sale of everything in the unit. PARTIAL PAYMENTS WILL NOT BE ACCEPTED.
 
Can I transfer to a smaller or larger size unit if I need to?
You may transfer to a different-sized unit any time during your occupancy with us. Simply notify the manager of your intentions, and he or she will make sure your accommodations are met.
 
Can I transfer my lease into another person's name?
You may transfer your lease as long as you give us written notification of your intention to do so. In order to complete this process, the new tenant must come into the office to sign a new lease and provide us with his or her contact information.  
 
Do you provide insurance on my belongings while they are in the unit?
We do not provide insurance for your items while they are being stored at our facilities. Each tenant assumes full responsibility for any and all risk of loss or damage that may occur while his or her items are being stored.  
 
What do I do if I change my address or phone number while I am occupying the unit?
You must notify us in writing if any of these changes occur. For your convenience, you may also visit www.StorageOh.com to update these changes.  Please click on the support tab, and then forms.
 
GENERAL
 
Do the storage units have electricity?
The individual storage units do not have electricity. The outlets located around the premises are reserved exclusively for the property owner's use. Tenants are not permitted to use these electric outlets.  
 
Do the storage units have lights in them?
There are no lights in the storage units. We do our best to provide as much outside lighting as possible if you are accessing your unit at night. We also have lights available for purchase that attach to the wall of your storage unit (not available at all locations).  
 
Some units are "temperature-controlled." What does that mean?
This is a type of unit where we control the temperature based on the outside elements. For instance, heat is turned on in the colder months, while the units are air-conditioned in the warmer months. This type of unit is beneficial if you are storing items that you would not want exposed to the outside temperatures, like furniture, electronics, books, business records, artwork, antiques, etc.
 
How do I know what size unit I need?
We employ an extremely knowledgeable staff that is fully capable of setting you up with the perfect size unit. We also have a very useful tool called a storage calculator on our website.  The storage calculator allows you to enter every item you are going to be storing. It will use that information to find the perfect size for you, in addition to showing you how to organize the unit to maximize space. Available sizes may vary by location,  so see manager for details.
 
Is there a dumpster on-site?
The dumpsters at our facilities are for staff use only. Charges will apply to anyone leaving trash or unwanted items on the property.
 
Will a semi-truck be able to get in and out of the facility?
The majority of our facilities are designed to accommodate large semi-trucks. If you are using a moving company with a semi-truck, then you must notify the manager prior to moving in, because certain terms and conditions must be met before allowing a semi on the premises.  Please check with your location's manager to find out if the facility can accommodate a semi truck.                       
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